Unracked: 5 Tips for a Successful Mountain Biking Trip
Raul Bonifacio : Customer Service Lead Raul Bonifacio lives to bomb around on his bikes – both Mountain and Cyclocross – but also loves to unrack by quietly hanging out in nature with his wife, Jennifer, and sometimes… a couple of owls. His day job is helping people out. “I work as a customer service lead, helping consumers and my team with fitting racks on cars, teaching them how our products work, and how the products will make their lives easier. Turning people onto the product is really fun.” And sometimes service means stepping up big. “I call this story ‘Ship happens.’ I recently got a call from a customer, ‘Hey man, I’m a ski instructor and believe in karma.