Customer service is a top priority at Yakima, and has been for over 40 years. We believe that success is not just satisfying the customer. Rather, it’s leaving the customer with a great experience they will remember and want to tell their friends about. When you’re on a road trip, Yakima is there to make it easy.
GOT A SPECIFIC QUESTION?
Our Consumer Service Team is available by phone at 888-925-4621 from 7am-4pm Pacific Time M-F, with the exception of the days listed below.
- September 3rd and 6th – Labor Day
- November 25th and 26th – Thanksgiving
- December 24th and 27th – Christmas
You can search our knowledge base or submit your question to us at this link: customer support tools.
You can also send us a email at firstname.lastname@example.org.
**Due to a overwhelming number of requests, our response time to online requests and emails is much slower than normal, current average response time to online requests and emails is 3 weeks.
If you are inquiring about the status of an existing online order, please log into your account or find your order here and you will receive updates on your Yakima order.
ALREADY OWN A YAKIMA RACK?
If you are a current owner of a Yakima rack, we’ve got answers to your questions. Need a measurement? Find install videos on our product pages along with measurements. Looking to complete your warranty registration? Click Here